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  • People and values

People and values

Mission

Our mission is to be the leader for exceptional client service, consistently delivering the highest quality of service, always striving to exceed our clients’ expectations. Underpinning this is our overriding commitment to all our stakeholders that what matters to them matters to us.  Our mission is defined by 5 attributes:

 

People

We invest in choosing the right people for our business and our clients, people with the highest technical, personal and ethical attributes.  

We empower and motivate our people to provide excellent client service by providing resources, knowledge and training in an inclusive working environment that encourages teamwork and where relationships between ourselves and our clients matter.

 

Client needs

We believe that client relationships are based not only on technical excellence and analytic insight, but on respect, trust, and transparency.  We listen carefully so that we can understand our client’s needs and provide relevant ideas and valuable insights to ensure the best outcome for you.

Our aim in not just to respond to our clients immediate problems but rather to anticipate their needs and to move very quickly to meet those needs. We see future planning as an essential part of our role.

 

Communication

We value being clear, open and prompt in our communications, avoid unnecessary processes and jargon.  We aim to deliver relevant, personalized, constructive and workable solutions.  

Our partners are committed to building close relationships with our clients ensuring that you always know who to talk to and that you have direct access to them.

 

Value

Exceptional client service requires exceptional depth of knowledge. It also means sharing that knowledge, creating value by giving you up-to-date ideas, and valuable insights and advice you can trust.

We aim for continuous and innovative thinking and to provide practical and commercially valuable advice at all times.

 

Commitment and accountability

BDO professionals take personal responsibility for their work. No matter what, we deliver on promises and obligations to our clients and co-workers alike.

 

OUR CULTURE

As our firm adapts to the rapidly changing world, we are doing all that we can to ensure that the progress we make is focused on the right outcomes for our people, clients and wider society.  We invest in career development and support the wellbeing of our people by offering equal opportunities, supporting diversity and inclusion but perhaps most importantly by encouraging a healthy life-work balance.
We have introduced flexibility into the way we work allowing our employees to choose how best they can perform. This allows employees time in the office where they can get the best outcomes from being face-to-face with clients and other team members but can work from home for desk work. As well as reducing the time needed to travel to work unnecessarily it allows a degree of autonomy in the work schedule that is especially important for our working young parents.
We also understand that our people wish to engage and contribute to the community in which they live and have a strong sense of giving back to society. Studies have shown that this increases one’s sense of worth and general well-being that in turn impacts performance at work. We encourage and support our employees in causes that are important to them and have introduced the concept of Community days. Each employee is entitled up to three paid community days per year to dedicate to social causes that are important to them, whether that be volunteerism, environmental awareness and protection, charitable activities or any other activities that contribute to their communities. We encourage our employees to let us know what they are doing and to get other colleagues and the firm as a whole involved.